NESD Help Desk Agent II - $24/hr - Bossier City
Company: General Dynamics Information Technology
Location: Bossier City
Posted on: March 15, 2025
Job Description:
Type of Requisition:PipelineClearance Level Must Currently
Possess:NoneClearance Level Must Be Able to Obtain:SecretPublic
Trust/Other Required:NoneJob Family:Help DeskJob
Qualifications:Skills:Customer Service, Help Desk Support, IT
Service Desk, TroubleshootingCertifications:NoneExperience:2 +
years of related experienceUS Citizenship Required:YesJob
Description:We are GDIT. We stay at the forefront of innovation to
solve complex technical challenges. -GDIT is your place. Make it
your own by discovering new ways to securely and expertly apply the
latest technology. Own your opportunity at GDIT and you'll be a
meaningful part of improving how agencies operate. Our work depends
on a Help Desk Technician II joining our team to support the
Department of the Navy Enterprise Service Desk (NESD) activities at
our Bossier City, LA facility.At GDIT, we foster a people-centric
environment. As a Help Desk Technician II supporting NESD, you will
be trusted to assist customers by researching technical issues,
exploring answers, and providing information and alternative
solutions through a variety of methods including phone, email,
chat, and enterprise ITSM.In this role, a typical day will
include:
- Assisting and supporting end-users with technical issues and
questions related to specialized Navy software systems and
applications via multiple support channels including phone, email,
chat sessions, web forms, and other communications methods
available
- Applying basic troubleshooting, issue isolation & diagnostic
techniques to identify technical problems, investigate causes, and
recommend solutions, or escalate tickets in accordance with
existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to
business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the
interaction with the customer
- Providing case status updates to management and end-users
according to service level guidelines
- Maintaining a high level of courteous customer service at all
times
- Communicating with customers at all levels of technical and
non-technical skills setQUALIFICATIONSTo qualify for this role, YOU
MUST have:
- A high school diploma or equivalent; AND
- 2 or more years of related technical experience
- An ability and willingness to obtain and maintain a SECRET
government clearance
- An ability and willingness to obtain an ITIL Foundations v 4 or
HDI-SCA certification within 90 days of hire
- An ability and willingness to work on-site, as required
- Louisiana residency, living within a reasonable driving
distance (approximately 60 miles) of our Bossier City facility
- Demonstrated root-cause analysis skills
- An ability and willingness to work and adhere to any full-time
shift in our challenging, structured, 24x7 help desk
environment
- US CitizenshipEven BETTER -if you have:
- Demonstrated experience with Navy Applications or Service Desks
such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC
- An active SECRET clearance
- An ITIL Foundations v 4 or HDI-SCAWHAT GDIT CAN OFFER YOU:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your
career
- Professional growth opportunities including paid education and
certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays Not sure this
job's the one for you? Check out our other openings at
gdit.com/careers. #NESDEG#TSSCE#TSSPriorityThe likely hourly rate
for this position is between $20.27 - $27.43. This is not, however,
a guarantee of compensation or salary. Rather, salary will be set
based on experience, geographic location and possibly contractual
requirements and could fall outside of this range.Scheduled Weekly
Hours:40Travel Required:NoneTelecommuting Options:HybridWork
Location:USA LA Bossier CityAdditional Work Locations:Total Rewards
at GDIT:Our benefits package for all US-based employees includes a
variety of medical plan options, some with Health Savings Accounts,
dental plan options, a vision plan, and a 401(k) plan offering the
ability to contribute both pre and post-tax dollars up to the IRS
annual limits and receive a company match. To encourage work/life
balance, GDIT offers employees full flex work weeks where possible
and a variety of paid time off plans, including vacation, sick and
personal time, holidays, paid parental, military, bereavement and
jury duty leave. To ensure our employees are able to protect their
income, other offerings such as short and long-term disability
benefits, life, accidental death and dismemberment, personal
accident, critical illness and business travel and accident
insurance are provided or available. We regularly review our Total
Rewards package to ensure our offerings are competitive and reflect
what our employees have told us they value most.We are GDIT. A
global technology and professional services company that delivers
consulting, technology and mission services to every major agency
across the U.S. government, defense and intelligence community. Our
30,000 experts extract the power of technology to create immediate
value and deliver solutions at the edge of innovation. We operate
across 30 countries worldwide, offering leading capabilities in
digital modernization, AI/ML, Cloud, Cyber and application
development. Together with our clients, we strive to create a
safer, smarter world by harnessing the power of deep expertise and
advanced technology.We connect people with the most impactful
client missions, creating an unparalleled work experience that
allows them to see their impact every day. We create opportunities
for our people to lead and learn simultaneously. From securing our
nation's most sensitive systems, to enabling digital transformation
and cloud adoption, our people are the ones who make change
real.Equal Opportunity Employer / Individuals with Disabilities /
Protected Veterans
Keywords: General Dynamics Information Technology, Bossier City , NESD Help Desk Agent II - $24/hr - Bossier City, Human Resources , Bossier City, Louisiana
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